Refund Policy

This Refund Policy explains how refunds are handled for services provided by Tsur Marketing Ltd.

 

1. Services Covered
This policy applies to marketing retainers, one-off projects, strategy sessions, audits, and consultancy services.

 

2. No Automatic Right to Refund

All services are non-refundable once work has commenced due to the nature of professional marketing services.

 

3. Retainer Services

Retainer payments are made in advance and are non-refundable for partially used months. Cancellation terms are governed by your contract.

 

4. One-Off Projects

Deposits are non-refundable. If cancelled before work begins, remaining balances may be refunded at our discretion.

 

5. Strategy Calls & Audits

Payments for strategy calls, audits, or consultations are non-refundable.

 

6. Exceptional Circumstances

Refunds or service credits may be considered at our discretion in exceptional situations.

 

7. Chargebacks

Clients agree not to initiate chargebacks without first contacting us. Unauthorised chargebacks may result in service termination.

 

8. Contact

For refund-related queries, contact Tsur Marketing Ltd, United Kingdom.